If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374.

If you need a replacement card, click here.

Get email or text alerts:

• When a deposit is made to your card
• When your balance is low

To Sign up for Alerts:

• Log in and select Alerts under the My Settings menu
• Enter your contact details under the Alerts Settings section
• Select the alerts you would like to receive under Alert Options and click Submit
• Be sure to complete the verification steps for your text message device number

Stopping criminals Sometimes criminals will try to trick individuals into disclosing personal information in a text, email or on a phone call. Phony emails may direct you to a fraudulent website that looks like a Bank of America website. These phony emails may even ask you to call a phone number and provide account information. Please remember that:

• Bank of America will never ask you in an email or text to disclose any personal information, such as your Social Security Number, PIN (Personal Identification Number) or Prepaid Card Number
• Offers that sound too good to be true often are. You may be asked to fill out a short survey in exchange for money being credited to your account at the account number you provide. Bank of America will never request your information in this way
• Claims that your account may be closed if you fail to confirm, verify or authenticate personal information are not from Bank of America

If you receive a suspicious email or are directed to a website that also looks like Bank of America, report it to abuse@bankofamerica.com and then delete the suspicious email.